1. GENERAL
This Website Privacy Policy (hereinafter, the “Privacy Policy“), owned by Aceites Estrella del Guadalquivir, S.L, with Tax Identification Number B-14865414 and registered office at Ctra. Cañete de las Torres, km 0.800, Postal Code: 14640, Villa del Río (Córdoba) (“Estrella del Guadalquivir”/”we“), applies to all personal data of our consumers that we process and that has been provided through our website, social media and/or applications (hereinafter, collectively, the “Website“).
Please read this Privacy Policy carefully, as it contains important information to help you understand our practices regarding the personal information you provide to us or that we otherwise collect in the context of the Website (hereinafter, “Personal Data”). Estrella del Guadalquivir is responsible for the processing of Personal Data.
We respect your privacy and are committed to keeping your Personal Data secure and managing it in accordance with our legal obligations under applicable data protection legislation.
2. WHAT PERSONAL DATA WE COLLECT AND HOW WE USE IT
You can use most of the Website without having to provide us with Personal Data.
However, for certain services and purposes of the Website, you will need to provide us with Personal Data so that we can process your orders or send you newsletters or other information that may be of interest to you. In addition to the information you must provide us with, we inform you that we collect information related to your browsing of our Website.
The information we request on the Website and which is marked with an asterisk is mandatory. If you do not provide it, we will not be able to provide you with the service or product you require.
Below we detail the Personal Data we collect, the purposes for which we use such Personal Data and the length of time we usually retain your Personal Data:
1) Managing your order so that we can process your payment and deliver the product or service you have requested. We require your name, email address, telephone number (in case we need to contact you regarding your order), your postal address or that of the recipient of our services (if not you), your date of birth (as we are legally obliged to ask for this before allowing you to visit our website), and payment information. This is also for our sales management purposes.
The use of this Personal Data is to fulfil our contract with you or to comply with legal obligations, such as tax and accounting regulations. We will keep online sales records for as long as necessary to fulfil this purpose, unless you object to such processing beforehand.
2) Customer service. We process your identification and contact details to respond to your queries, if you have submitted any via the Website in relation to product returns or other matters relating to our products and services. We record your requests, your questions, our responses and other procedures to manage your request. The basis for this processing is our legitimate interest in processing your data in order to respond to your request.
We will retain all information for as long as necessary to fulfil this purpose, unless you object to such processing beforehand.
3) Maintenance and optimisation of our Website. Your Personal Data will also be used for the maintenance and analysis of our Website in order to resolve performance issues, improve availability and protect the Website against fraud.
Our use of your Personal Data for these purposes is necessary in our own legitimate interest and will also be retained for as long as necessary to fulfil this purpose, unless you object to such processing beforehand.
4) Information about your visit and use of our Website. When you visit our Website, we collect certain information such as your IP address, the web pages you visit, your computer name, your Internet browser type, clicks or views. We also track how you use our newsletter, which pages you view and which parts you read so that we can customise the newsletter according to your preferences. Information about your use of our services and the Website allows us to build segments, which are groups of Website visitors or customers with a number of common characteristics, such as age group, gender, or region. We may add you to one of our segments. We use segments to personalise the Website and, for example, to change the order of search results or where we place certain offers so that you are more likely to see them. We may also use segments to display online advertisements that we believe are important to you.
We use this Personal Data to the extent necessary in our own legitimate interest, in order to promote our products and services to customers and visitors to our Website, to attract more customers, improve the sale of our products and services, and finance our Website (through online advertising). We will retain Personal Data for as long as necessary to fulfil this purpose, unless you object to such processing beforehand.
5) Manage your participation in surveys. Your Personal Data may be processed to communicate with you for the purpose of conducting surveys to ascertain your satisfaction and perception of Estrella del Guadalquivir products. To this end, we may contact you to ask you questions about your experience and opinion regarding these products, although you are completely free to participate or not in the surveys we propose.
The basis for the processing in this case would be Estrella del Guadalquivir’s legitimate interest in improving its products and customer service. If you do not wish us to contact you to conduct such surveys, you may object at any time in accordance with the instructions for exercising your rights set out in this Policy. We will retain Personal Data for the period necessary to fulfil this purpose, unless you object to such processing beforehand.
6) Sending newsletters and commercial and marketing information. We use the email address and other contact details you have provided to send you commercial information of any kind, including our newsletters, in which case you will be automatically included in our database. If you no longer wish to receive our emails, you can unsubscribe at any time using the unsubscribe function in each email message or by contacting us.
Likewise, for the same purpose, we may study and take into account your characteristics, tastes and preferences, and may segment users according to these, which we may also combine with information about your browsing, your online searches (clicks and views), your settings on our Website, your requests and queries to customer service, as well as your contact history. This information allows us to use different channels to manage relationships and improve the information we send by email or the online advertising we display, which may include personalising the content of such advertising to suit your preferences. We also measure the effectiveness of our campaigns.
The use of your Personal Data for these purposes is based on your explicit consent. We will stop using your data for these purposes once you have opted out of receiving commercial communications from us, or, in cases where you have not interacted with the communications sent, for the period necessary to fulfil that purpose, except in cases where we are required by law to retain such Personal Data or where it is retained for any other legitimate purpose.
7) To enable you to participate in prize draws, competitions or other promotions. Your identifying and contact Personal Data may be processed to manage our prize draws, competitions or other promotions in which you choose to participate.
Some of these promotions have additional rules that contain information about how we will use and disclose your Personal Data. We use this information to manage our contractual relationship following your participation in such prize draws, competitions or promotions. In these cases, your data will be deleted when it is no longer necessary for the specific promotional activity, unless it is used for another additional purpose, in which case the retention periods indicated above shall apply.
3. HOW WE SHARE YOUR PERSONAL DATA
We may need to share Personal Data with third parties to help us provide you with services and products and to manage our Website. These third parties are service providers who will act as data processors when necessary to provide us with a service or to (help us) provide the service or deliver the product you have ordered on the Website (including our third-party delivery provider) and to provide data analysis services.
These third parties are located in Spain. When we store Personal Data outside the European Economic Area, we only do so in cases where there are adequate safeguards in accordance with data protection requirements. We ensure an adequate level of protection for the data transferred by requiring service providers to take appropriate measures to protect the confidentiality and security of Personal Data.
We may also need to provide Personal Data to law enforcement agencies in order to comply with any legal obligation or court order.
4. PERSONAL DATA SECURITY
We will take appropriate technical, physical, and organisational measures to protect Personal Data collected through the Website against misuse or accidental, illegal, or unauthorised destruction, loss, alteration, disclosure, acquisition, or access, consistent with applicable privacy and security laws and regulations.
However, no website can be 100% secure, and therefore we are not responsible for unauthorised or unintended access that is beyond our control.
Our Website may contain links to other websites. We are not responsible for the privacy practices, content or security of those other websites, which are not covered by this Privacy Policy. We advise you to always read the privacy policies of any website outside of Estrella del Guadalquivir carefully.
5. STORING YOUR PERSONAL DATA
We will store your Personal Data for as long as required by law or for as long as necessary to respond to your requests or for any of the other purposes mentioned in this Privacy Policy. This Privacy Policy specifies the specific duration of data retention for each of the different purposes. We will take reasonable steps to destroy or anonymise the Personal Data we hold if it is no longer necessary for the purposes set out above or after the retention period defined for that purpose has expired.
6. COOKIES
Much of the information referred to in this Privacy Policy is collected through our use of cookies and similar techniques. Cookies are small text files containing small amounts of information that are downloaded and may be stored on your user device, for example, on your computer, mobile phone or tablet.
Sometimes these cookies and similar techniques are necessary to remember your account settings, language and country, and they also allow us to measure and analyse your behaviour on our Website and show you personalised advertisements on our Website or on third-party websites.
Where necessary, you will be asked for your consent to our use of cookies. For more information about which cookies we use and how we use them, please review our Cookie Policy.
7. SOCIAL NETWORKS
You may choose to share information on our Website through social networks, such as Facebook or Twitter. This means that the information you share, including your name and preferences, will be visible to visitors to your personal pages. We advise you to carefully read the privacy policies of third parties on social networks, as they apply to the processing of your Personal Data by such third parties.
8. YOUR RIGHTS OF ACCESS, RECTIFICATION, ERASURE, RESTRICTION OF PROCESSING, OBJECTION AND DATA PORTABILITY
You may contact us whenever you wish to exercise your rights of access, rectification, erasure, restriction of processing and not to be subject to automated decisions. You also have the right to portability, i.e. to receive the Personal Data you have provided to us in a structured, commonly used and machine-readable format, and if you so request, in certain circumstances we will provide your Data to another person responsible for the processing of Personal Data where this is technically possible. Similarly, you have the right, in certain circumstances, to exercise your right to object to the processing of your Personal Data in specific cases, although we may refuse such a request if we have compelling legitimate grounds in accordance with data protection regulations. Furthermore, if you have given your consent for us to use your Personal Data, you have the right to revoke that consent without affecting the legality of our use of such Data prior to your objection.
To exercise the aforementioned rights, you may contact us at the following address: Ctra. Cañete de las Torres, km 0.800, CP: 14640, Villa del Río (Córdoba) or at the following email address: informacionoiltopia@gmail.com, attaching a copy of your ID card or documentation proving your identity.
Please note that requests that do not meet the requirements established by applicable legislation may have to be resubmitted or may ultimately be denied, and that on occasion we may have to deny such requests in accordance with data protection laws or other applicable regulations.
Finally, if you would like more information about your data protection rights or need to file a complaint, you may contact the Spanish Data Protection Agency, located at Calle Jorge Juan, 6, 28001, Madrid, in order to safeguard your rights.
9. UPDATES
We will review this Privacy Policy and make updates from time to time. Any changes to this Privacy Policy will be posted on our Website and, to the extent reasonably possible, we will notify you.
10. CONTACT
If you have any further questions, wish to object to our use of your Personal Data, or have any complaints about this Privacy Policy or our handling of your Personal Data, you may send us an email at informacionoiltopia@gmail.com.