FOOD QUALITY AND SAFETY POLICY AND GUIDELINES
Quality is a strategic objective for ACEITES ESTRELLA DEL GUADALQUIVIR, S.L., as is the production of olive oil made with the required food safety standards.
To achieve this strategic objective, ACEITES ESTRELLA DEL GUADALQUIVIR SL has adapted its Quality Policy to work under an Integrated Quality Management System (ISO 14001, HALAL, ORGANIC CERTIFICATION, IFS), to guarantee its suitability and ensure product conformity, continuous process improvement and customer satisfaction.
ACEITES ESTRELLA DEL GUADALQUIVIR, S.L. is familiar with the legislation and regulations of the Integrated Standards and is unequivocally committed to meeting the requirements established in terms of resources, quality, hygiene and ethics, while respecting the environment and the food safety of the oils it offers. Among other objectives and commitments to food quality and safety, we work on the following daily tasks:
CUSTOMER SATISFACTION
- Deliveries on schedule
- Goods delivered in perfect condition
- Safe, legal, harmless and authentic products complying with the HACCP system
- Assuming responsibility towards customers
- Legal and Regulatory Compliance: Ensuring compliance with all applicable local, national and international quality regulations.
- Listening to and promptly resolving customer concerns and complaints related to product quality and safety.
- RESPECT FOR THE ENVIRONMENT
- Prevention of any type of pollution
- Encouraging organic farming to instil respect for the environment
- Contributing to the sustainability of the company and the sector to which we are linked
- Avoid misuse and unnecessary expenditure of natural resources.
- Select and classify waste for proper management.
- Commitment to comply with legal and other requirements.
- Commitment to protecting the environment throughout the entire life cycle
- PREVENTION OF OCCUPATIONAL RISKS
- Ensuring the highest level of prevention of damage and deterioration of health.
- Training and informing our workers to ensure the highest level of knowledge about risks and prevention and protection measures.
COMPLIANCE WITH THE ETHICAL BUSINESS CODE
- No to gender and racial discrimination
- No to forced labour and violent treatment
- No to child exploitation
CONTINUOUS IMPROVEMENT SYSTEM
- Improvement of product requirements
- Improvement of occupational health and safety
- Improvement of commitment to the environment and occupational health and safety
- Encouraging training plans
- Preventing errors
- Compliance with the Islamic Council’s Halal Guarantee Mark Regulations
- Promoting the development and continuous improvement of a culture of quality and food safety
- Promoting the development and continuous improvement of the food produced at our facilities
- Select and evaluate suppliers to ensure quality and safety.
- Compliance with clear and documented procedures to ensure consistency.
- Establish effective measures to prevent physical contamination.
- Continuously train staff in hygiene, quality and food safety practices.
- Incorporate new technologies and methodologies to improve quality and safety.
- Foster an organisational culture that prioritises quality and safety at all stages of the production process.
- Ensure fluid communication on food quality and safety issues within the organisation.
JUAN IGNACIO MADUEÑO CANGAS // ANTONIO J. MOLINA CARO Date of update: 25/11/2024
